Troubleshooting email
If you're having trouble with the email features of QuickBooks, try the tips in this checklist.
-
Is your email program supported by QuickBooks?
QuickBooks supports Apple Mail and Outlook 2011 for Mac.
-
Did you set up an email account?
Your email program must be installed and an email account created before you can send email through QuickBooks. Check the Help for your email program for instructions on setting up your email account. If you have more than one email account, QuickBooks uses the default account.
-
Are you connected to the Internet?
Be sure you're connected to the Internet before trying to send email.
-
Did you change email programs?
If you've changed email programs, be sure the one you are using is either Apple Mail or Outlook 2011 for Mac. Try closing and restarting QuickBooks for the switch to take effect.
-
Do you have an email address for the recipient of the email?
You must have a valid email address for anyone you try to send email to. If you do not have an email address for the recipient saved in the customer or vendor list, you can add an address on the Select Forms to Email window. Click twice in Email Address column next to the name and enter the email address. You will be asked if you want to use this email address once or if you want to save it in the customer or vendor list.
Note: The time it takes for QuickBooks to send a document as a PDF depends on the size of the form, your computer's speed, and your Internet connection speed. Try keeping the design of your custom templates simple. Remove or replace large images in your template. You can also use a standard form template that comes with QuickBooks.