QuickBooks uses email tokens to insert standard information for you as you email your forms. The tokens can be recognized by the guillemet characters (« ») that surround them.
For example, the email token «contact» represents the full name of each customer. So when you email a form that includes "Dear «contact»," QuickBooks will replace «contact» with the name of your customer. This allows you to email forms to multiple customers at once in a more efficient manner, since you don't need to enter each individual name.
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