If you charge a customer too little on a statement, what you do depends on whether you have sent the statement yet.
Tip 1: In the Select Statements to Print window, make sure that the date range of the reprinted statement is the same as it was for the original statement.
Tip 2: If you are reprinting a statement for one customer only, be sure to select the “One customer” option when the Select Statements to Print window appears. Normally, this window is set to print statements for ALL customers.
The statement should include the adjustment charge along with any other charges for the billing period.