Payments: Voiding a credit card transaction
We all make mistakes. And if you make one with a credit card transaction, you can void it. When you void a transaction, it's like it never happened.
To void a credit card transaction:
- When you're processing a customer's card, there's a Void Payment button at the bottom of the confirmation window for the charge. Click it to void the transaction you just processed. Show me
- You can also edit the customer and find the transaction you want to void on the Payment Info pane. Double-click the transaction to go to your online Merchant Service account. You can manage all your credit card transactions there.